Frequently AskedQuestions

Vector files work best — AI, EPS, SVG or a PDF with outlined text. For engraving we need clean paths, not a photo of a logo.

If all you have is a PNG or JPG, send it anyway. We will tell you honestly whether it will hold up at the size you want, and we can redraw simple marks for a small fee.

There isn't one. We will engrave a single tumbler. Per-unit pricing does drop sharply past 25 pieces because setup is a fixed cost.

Yes. Local pickup is free at 1133 E Industrial Pkwy, Brick Township, NJ. We will email you the moment the order is boxed and ready.

If we made the mistake, we remake it at no charge. If the approved proof was wrong, we will still work with you on a reprint at cost — tell us early and we will sort it out.

Most jobs ship or are ready for pickup in 3–5 business days once artwork is approved. Rush work is often possible — call before you order so we can check the schedule.

Wood, acrylic, anodised aluminium, powder-coated steel, leather, glass, slate and most hard plastics. UV printing adds full colour on flat and cylindrical items.

Send us the item if you are unsure — we would rather run a test than guess.

Yes. Project requirements vary, so submit your details and we’ll confirm whether the request is a good fit.

Yes. We provide a design proof for approval before production begins on custom work.

Yes. We ship completed orders and calculate available delivery options based on the project size, destination and required protection.

Yes. For approved fulfillment projects, we can ship directly to your customers using the destination details supplied with the order.